* We do not accept returns for custom built products like hedges and products on sale these can be found in the clearance categories ( HOT DEAL).
CUSTOM ORDERS. Custom build orders are final sale and non-returnable like hedges. Once the item has moved into production. We will charge your credit card before the item is built. Order modifications may or may not be able to be accommodated once in production. Changes may incur a change fee from the manufacturer.
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
We will do our best to process the return quickly. Please allow 7-10 business days for processing. Refunds will be credited as a store credit. The store credit will be emailed to you as a coupon to use on our website.
We require a picture to file a damage claim. Please take a picture of your damaged item and email it with your order number and preferred contact information to firstname.lastname@example.org
Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied it is complete. If your item is damaged you must contact customer service within 2 days of receipt of your order to file a claim. You must save all of the packaging materials that were used for the shipment.
For freight shipments, please inspect your item before the driver leaves. When you sign for delivery, even if the package appears only slightly damaged, please write “Package Damaged.” If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
If you have already accepted the package and notice concealed damage or missing parts in your shipment you must notify us within 2 days of receipt of your product. We will ship you replacement parts free of charge. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
If you decide you do not want parts or a replacement, you can return the item under our standard return policy.
If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item and give you a full refund.
*All sale items are exempt from our standard return policy. We do not accept returns for sale items. Items will be clearly marked sale on the website. These can be found in the clearance categories ( HOT DEAL).
All plants that come with a pot are measured include the pot. For plants that are unpotted the measurement includes the stem.
We strongly advise someone be home at time of delivery as the courier will require an signature.
I no one will be there have the parcel delivered to work or a family member.
If that is not possible please advise us either by typing a note in the order or sending us an email within 1 hour of placing the order.
We can advise the courier to leave in a safe spot you designate.